What you can expect from us.

Passionate delivery of;

A one day service kick-off
An on-line customer service questionnaire known as the service solVer™
A personalised service solution brochure packed with practical ideas
A detailed plan of action for every team leader
Expert service coaching from a service solVer™ coach
Progress updates for the customer service team leaders’ manager
Detailed evaluation at the end of the process

How it’s worked in the past.
There’s no one way but here’s what usually happens

Step 1
You like what you see on this website or you hear about us from someone else
who has used us in the past and get in touch with us.

Step 2
We meet up to chat and explore your current dilemma – this is FREE for you and you get an idea of what the service solVer will do for your customer service team leaders.

Step 3
If you know this is going to be great for your customer service team leaders we contract together exactly what the need is and scope a really tight plan.

Step 4
We deliver the programme (usually over a 3 month period).

Step 5
Track it and deliver a return on investment.

Step 6
We build a great working relationship with you and your team leaders and decide how we can help further.

Possible solutions.
Every team leader will select different service strengths and opportunities within their team and so will generate lots of different solutions unique to their situation. They will be offered –

Clarity on the goals they could set for their team
Explanations of what experts would do
Global Case studies
Suggestions of books to read
Advice on how to adapt their day to day role
Group training and coaching session scripts to use with their teams

They choose the most appropriate solutions for their team and build this into a robust action plan.
Support is offered through regular service solVer™ coaching sessions.
All service activity is measured and successes celebrated with the team leader.

Who’s involved?


Steven, Chris and Rachel, will work with you to build the best possible service solVer plan for your customer service leaders.

Want to try it out?
We hope its love at first sight, however, we may not be your cup of tea
(to be honest, we may not like you too!)

It’s probably best if we get together for an hour meeting to explore the needs of your customer service team leaders, there’s no cost for this (unless you are in Timbuktu!) This gives us all a chance to explore your thoughts with us and give you a clearer view on whether the service solVer™ would work for your customer service team leaders. Click here to get in touch.