We work together with you to create a unique
customer service experience…whatever your business
We really enjoy working with people who are serious about changing the service they provide.
We make sure we always stand in your shoes and view the world from your perspective...
You let us know what you need and we creating something that will work for you, your team
and your customers…
We always deliver.
We work like Trojans to make sure you get the results you need. We’ve been around 8 years now
and never missed a deadline… we think this is something to be proud of.
How it’s works.
There’s no one way but here’s what usually happens
You get in touch.
We meet up to explore your current situation and diagnose exactly what needs to change. We share our experience and offer suggestions as to how you could proceed.
You sleep on it and take time to make the best decision possible for your organisation.
Together we scope and agree a really clear simple plan of action.
We create and deliver. Where possible we pilot beforehand to guarantee it works!
We ruthlessly track results to guarantee a return on investment.
You come back for more and we build a great working relationship where we respect each other and have laugh whilst changing lives.
Where to begin…
it really depends upon what your service issue is…
We can –
Host huge conferences to communicate messages en masse – this worked really well for Dorothy Perkins.
Create amazing workshop style events for smaller pockets of populations – this was the best solution for inducting a new team of Regional trainers in the United States for adidas.
Designing thought provoking events that focus teams. Here are photos from an event in Istanbul for the Global Retail Resourcing team for adidas.
Training Trainers throughout the globe.
Here are photos from a Triumph International training in Singapore for their Global trainers.
Work with your customer service team leaders using the service solVer process – Rachel provides coaching and training for this critical population.
Deliver coaching to key players – Lisa is our expert in this she will set up a coaching programme that will convey your valued people from where they are now to where you need them to be.
Design and implement a programme for your business. Jane looks after training programmes for us and Andy does the rest (when he’s not writing development books and events).
Visually stimulate and motivate utilising our creative guru Simon will provide you all the visual illustrations you could ever need to capture the imagination of your organisation.
Even support you without ever meeting you… discover what the compendium of customer service training games (click to Fenman) could do for you.
Want to try it out?
We hope it’s love at first sight, however, we may not be your cup of tea
(to be honest, we may not like you too!)
You will probably have a feeling already from the tone of this web site whether we are a cultural fit for your organisation.
If you like what you see why not give it a go? Click here to get in touch.